Microsoft Dynamics 365 is the overarching brand that Microsoft is using to cover its Cloud-based Business Applications including ERP, CRM, Sales, Customer Service, HR Talent, Operations, Customer Portals, Project Service Automation, Field Service and a variety of Power Apps to help make your business better.
At Endeavour Solutions, the focus of our CRM consulting services and CRM support team is on Dynamics 365 for Sales and Dynamics 365 for Customer service. Endeavour Solutions, also has a very strong ERP consulting team focused on Dynamics GP ERP and Dynamics 365 Business Central ERP see www.enedeavoursolutions.ca.
Dynamics 365 for Sales (Core CRM)
Empowering your sales and service teams is Dynamics 365 for Sales. This represents the core of Microsoft’s CRM platform with a focus on Accounts, Contacts, Opportunities and Support Cases. There are a variety of CRM subscription options and bundles available within Dynamics 365 for Sales, the two most popular are Sales Professional and Sales Enterprise. See Dynamics 365 CRM Price
"There are a variety of CRM subscription options available"
The Sales professional subscription has the majority of the main sales and service functions needed by most organizations (5 to 50 Salespeople). Sales Enterprise raises the game and functionality of your CRM with the addition of CRM self-serve portals, goals, quota and gamification, the ability to handle complex workflows and the ability to significantly customize your CRM.
Dynamics 365 for Customer Service
The customer service dashboards and functions within Dynamics 365 for Customer Service are geared towards larger Contact Center and Customer Service teams. Its functions expand well beyond the ‘case management’ functions within Dynamics 365 for Sales. There are a number of different subscriptions available as part of a bundle with Dynamics 365 for Sales, or available for standalone Customer Service via Professional and Enterprise editions. Contact our team to find the right fit for your needs.
Configured to meet your business needs
Whilst Dynamics 365 is very powerful "out of the box", it really stands on it's own with the possibility to extend the system to suit your business requirements. Our team are able to help you understand the "art of the possible" and can understand your ideas and help you shape Dynamics to become the system that will help transform your business.
Dynamics 365 CRM 'Teams Subscription'
As a complement to your Dynamics 365 for Sales CRM subscription, Microsoft has a “Teams Subscription” that is available for light users who only need a very limited access to core CRM functions. Typically these “team” users only need read-only access, though they may periodically update client records such as a change of address or other contact details.
Stronger Together (Microsoft CRM and Office 365)
Microsoft’s vision and a key differentiator for Dynamics 365, is what Microsoft refers to as the Intelligent Cloud. Bringing multiple business and productivity applications into a single seamless solution and user experience is where clients really see the value of choosing Microsoft and Endeavour as their CRM implementation and support partner. Dynamics 365 plus Office 365 allows for out-of-the-box integration and tracking of e-mails within your CRM and promotes team-based knowledge sharing with Skype for Business, OneDrive for Business and SharePoint online.
By integrating your Office 365 email with your Dynamics 365 CRM you gain access to the strong AI capabilities within Dynamics 365, where the tone, content and frequency of your team’s digital communications with your customers are tracked and analyzed with powerful artificial intelligence. This cloud-based AI (no additional charge) is able to provide simple and effective recommendations via the Relationship Assistant to help enrich the time that your team spends interacting with customers and prospects.