Videos - What's New and Innovative within Microsoft Dynamics 365 CRM
Endeavour365 for CRM in Canada
Dynamics 365 What's New
Endeavour Solutions has been supporting Microsoft Dynamics CRM since it's inception. We're proud of Microsoft's continual innovation in Customer Relationship Management and dedication to innovation in Customer Experience.
Updates are announced annually in April and October. Be sure to perform an annual CRM Health-Check to review upcoming updates for opportunities for improvement and to mitigate any risks.
See our video library below and links to the right.
Dynamics 365 and Microsoft Teams: Free integration and access to CRM data with Teams
CRM Videos by Business Process
Building in-house Skills
Microsoft Dynamics 365 Business Applications - Peer to Peer Community
Wave 2 Release
Microsoft Dynamics 365 Sales Wave 2 Usability Enhancements
Dynamics 365 Sales
Sales opportunity and Lead routing in Dynamics 365
2021 Customer Insights
Microsoft Dynamics 365 360-degree view
Always On For Your Customers
Microsoft Dynamics 365 Customer Service Excellence with AI, Bots, VR and Workflow
Welcome Overview of CRM
Microsoft Dynamics 365 Integrated Sales, Service and PowerApps
Microsoft Teams and CRM
Seamless Integration
- Lead scoring
- Prompted AI recommended action items and follow-ups
Wave 1 April 2020 - what's new
Microsoft Dynamics 365 Customer Service
- Auto case creation
- Routing and SLA rules
- Timeline and knowledge search
- Email editor
- Customizable case resolution form
Wave 1 2020 Dynamics 365
New 2020 Advanced Sales Forecasting for Dynamics 365 Sales
Wave 2 2019 Dynamics 365
What's New in Dynamics 365 2019 - including Multi-lingual
Wave 2 - Sales Dynamics 365
Dynamics 365 2019 for your Sales Team. What's new Fall 2019
Dynamics 365 SAles AI
CRM Artificial Intelligence (live and available now) Microsoft Dynamics 365
POwer Virtual Agents for CRM
Microsoft CRM "Chat-bots" via Microsoft Power Virtual Agents
Customer Service Wave 2 CRM
Detailed review of new functions in Dynamics 365 for Customer Service
Product Catalogue in Dynamics
How-to video for setting up a product catalogue within Microsoft Dynamics 365 CRM
LInkedIN Sales with Power BI
Microsoft Power BI for Sales Analytics with Linked-In. Wow!
Vision from 2018 meets Reality in Dynamics 365 2020
24 min. CRM Demo with actively used features and functions within Dynamics 365
Additional CRM Demo Videos & Case Studies by Business Process
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Steve Ewing
Vice President - CRM, ERP, & CloudContact Steve and his team to talk about your Business Needs.
"Let's find a fit between your needs and our Professional Services for Microsoft CRM, ERP, & Cloud solutions."
1 (888) 257-3577 x 213
sewing@endeavour365.ca