Customer Service Software and Consulting Services

Endeavour365 for Customer Service

We're here to help your Customer Service team succeed.

Endeavour Solutions Inc. is a Canadian consulting firm and has been working with Microsoft Dynamics 365 CRM for over a decade to advise and help progressive clients improve their service efficiency, customer management and overall performance.

Endeavour for CRM

  • Microsoft Gold partner
  • Strong values
  • Across Canada and USA
  • Talented team
  • Highly reference-able
  • Great support

Endeavour365 Customer Service: "Business-in-a-box"

One of the biggest challenges Leaders face when implementing a new CRM is knowing where to start, and how to configure the system to get the most out of their investment. Endeavour has built Endeavour365 Customer Service "Business-in-a-box" to solve these problems. The Endeavour365 "Business-in-a-Box", is an Endeavour bundle of IP and Services for the rapid CRM deployment and configuration of Microsoft Dynamics 365 for Customer Service.

Endeavour recommends Customer Service "Business-in-a-box" as the initial step within a “crawl – walk – run” approach to adopting your new CRM system.

  • Optimize Case Management and Business Processes
  • Foster Team-Based Service
  • Improve CSR Productivity
  • Deliver a Stronger Customer Experience
Dynamics 365 Sales Dashboard

Fixed price quotes available.

+ Plus monthly CRM subscription of Microsoft Dynamics 365 Customer Service 

  • Fixed-price CRM deployment
  • Security and user setup
  • Optimized Customer Service and Case Management
    • Fields & functions worth adopting
    • Office 365 Outlook integration
  • Half-day kick-off meeting
    • Validation of deployment
  • Additional Endeavour IP
    • Dashboards & 5 revenue streams

Includes Customer Service

  • Monitor and report on service queue and case resolution
  • Track case and service activity KPIs such as first call resolution, cases resolved per rep, task completion and other activities
  • Create and monitor leadership dashboards with top 10 CSRs. top 10 most frequent requests, top products, top customers
  • Individual reps can have their own dashboards to monitor their personal vs team performance
  • Connect with Microsoft PowerBI for even greater business analytics and data visualizations

Microsoft Dynamics 365 Customer Service Canada Price

List price for Microsoft Dynamics 365 Customer Service Canada is as follows.  Contact Endeavour to qualify for special volume-based pricing.  See Microsoft Canada

March 2020 - Microsoft Canada Pricing - Monthly Subscription
Microsoft Dynamics 365 Customer Service Enterprise - $121.60 / month / named user
Microsoft Dynamics 365 Customer Service Professional - $64.00 / month / named user
Microsoft Dynamics 365 Customer Service Team Member - $10.20 / month / named user
Microsoft PowerBI Pro  - $12.00 / month / named user

CRM Training and Support

Why choose Endeavour Solutions as your Canadian Microsoft CRM Partner?

User adoption is the single biggest "litmus test" for a successful CRM implementation.
If your team only views your system as as something "extra" and not as a "valuable enabler" your CRM software wasn't designed or implemented in an optimal way. Lower user adoption can be caused by a variety of factors.  Let's talk about Best Practices for CRM implementations and upgrades.

Endeavour's CRM consultants are here to help you identify ways to mitigate risks and improve adoption - resulting in improved performance.  Endeavour's CRM HealthCheck can be a great complement to your current efforts, providing an external viewpoint and best practices in building-out your a CRM strategy and adoption tactics.  Our Advisory Services include Change Management, Project Management, CRM roadmaps and CRM training.

Have a mobile workforce? 
Consider the Field Service add-on for Microsoft Dynamics 365

Endeavour Field Service with Dynamics 365

Extend your Customer Service reach with Marketing Automation

Learn more


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