Videos - What's New and Innovative within Microsoft Dynamics 365 CRM

Endeavour365 for CRM in Canada

Dynamics 365 What's New

Endeavour Solutions has been supporting Microsoft Dynamics CRM since it's inception.  We're proud of Microsoft's continual innovation in Customer Relationship Management and dedication to innovation in Customer Experience.

Updates are announced annually in April and October. Be sure to perform an annual CRM Health-Check to review upcoming updates for opportunities for improvement and to mitigate any risks.

See our video library below and links to the right.

Dynamics 365 and Microsoft Teams: Free integration and access to CRM data with Teams

Building in-house Skills

Microsoft Dynamics 365 Business Applications - Peer to Peer Community

Wave 2 Release

Microsoft Dynamics 365 Sales Wave 2 Usability Enhancements

Dynamics 365 Sales

Sales opportunity and Lead routing in Dynamics 365

2021 Customer Insights

Microsoft Dynamics 365 360-degree view

Always On For Your Customers

Microsoft Dynamics 365 Customer Service Excellence with AI, Bots, VR and Workflow

Welcome Overview of CRM

Microsoft Dynamics 365 Integrated Sales, Service and PowerApps

Microsoft Teams and CRM

Seamless Integration

  • Lead scoring
  • Prompted AI recommended action items and follow-ups
Wave 1 April 2020 - what's new

Microsoft Dynamics 365 Customer Service

  • Auto case creation
  • Routing and SLA rules
  • Timeline and knowledge search
  • Email editor
  • Customizable case resolution form
Wave 1 2020 Dynamics 365

New 2020 Advanced Sales Forecasting for Dynamics 365 Sales

Wave 2 2019 Dynamics 365

What's New in Dynamics 365 2019 - including Multi-lingual

Wave 2 - Sales Dynamics 365

Dynamics 365 2019 for your Sales Team. What's new Fall 2019

Dynamics 365 SAles AI

CRM Artificial Intelligence (live and available now) Microsoft Dynamics 365

POwer Virtual Agents for CRM

Microsoft CRM "Chat-bots" via Microsoft Power Virtual Agents

Customer Service Wave 2 CRM

Detailed review of new functions in Dynamics 365 for Customer Service

Product Catalogue in Dynamics

How-to video for setting up a product catalogue within Microsoft Dynamics 365 CRM

LInkedIN Sales with Power BI

Microsoft Power BI for Sales Analytics with Linked-In. Wow!

Vision from 2018 meets Reality in Dynamics 365 2020

24 min. CRM Demo with actively used features and functions within Dynamics 365

Additional CRM Demo Videos & Case Studies by Business Process

Contact Endeavour for a Competitive Quote

Steve Ewing photo

Steve Ewing

Vice President - CRM, ERP, & Cloud

Contact Steve and his team to talk about your Business Needs.

"Let's find a fit between your needs and our Professional Services for Microsoft CRM, ERP, & Cloud solutions."

1 (888) 257-3577 x 213